Customer feedback

The e-mails below were received from clients after they used our London airport and cruise transfer services. A big thank you to all who took the time to send me their views, it is always pleasing to hear feedback from our many satisfied customers. The sender's e-mail addresses have been removed in respect of their privacy.

Hi Eddie

I have been very remiss not to contact you and thank you once again for the very efficient service you provided for my clients recently.  Having a group with baggage and golf clubs usually becomes a bit of a transfer nightmare but again you have come to the forefront and provided 1st class, punctual and affordable service.  I will continue to use and recommend your service without hesitation.

Looking forward to continuing our association and please feel free to place this on your testimonial page

Best regards,
Mark Waters

Dear Mr. Manning,

My wife joins me in sending this letter of commendation for the services you provided for our recent stay in London. From the moment you met us at the Maple Leaf Lounge following our overnight flight from Vancouver to our adieu after taking us from Queen's Quay back to Heathrow for the journey back to Canada we were impressed with your professional, no-nonsense approach, blended with courtesy at all times. The conversations during the journeys to and from Heathrow were informative and added to the memories we have carried back with us.

The wheelchair did not see as much use as we initially had expected, because my wife frequently decided to walk rather than ride, but she often used it as a walker to help her stability, until her knees told her it was time to sit in the chair and leave the pushing to me! And I wonder how many of your wheelchairs have braved the hustle and bustle of Borough Market.

Once again, our thanks for helping to make our stay so enjoyable. If we manage to make it to London again in the future, expect a call from me beforehand!

Sincerely

Victor Runeckles
Nanaimo, B.C.

Eddie and team,

Thank you very much for the very professional transport services provided us during our visit to London last week. We will certainly pass on your excellent and reliable services to friends/relatives with future travels to England, and who knows, maybe we'll see you again!

Thanks again,
Veny Sandico

Hi Eddie:
Thank you so much for your wonderful Limo Service. We arrived at Gatwick Airport on Tuesday Sept. 4th and had to transfer to Heathrow with four & 1/2 hours to transfer but when we arrived and going through immigration which was lengthy we had far less time. We were asked by your driver our flight carrier and time of departure and he got us to Heathrow safe and sound with time to spare. He was very helpful and very gracious. Thank you again and next time we are in London we will be using your service instead of the train system.

Regards
Veronica Du Bray
Albuquerque, New Mexico
USA

My mother, my sister, and I used your service to and from Gatwick Airport and the Grand Princess. Our cruise was from Aug. 9-Aug. 21. We want to thank you for your private limo service, the wheelchair to use, and the excellent drivers you provided. Also, thank you for personally meeting us on our disembarkation from the Grand Princess. You offer a much needed service to tourists and we thank you for your excellent attention to details regarding our needs. Your drivers were most kind, helpful, and excellent drivers.

Myrna Davis, Verna Granger and our mother, Margaret Frazer.

Eddie,

We just wanted to thank you so much for the wonderful service we received from your company on our recent trip to London. When we landed, we had to wait close to 90 minutes in the immigration line and Stuart was still there waiting for us. He was so informative during our trip to the hotel, giving us little bits of information about London. When we reached the city, he even drove us around the area of the hotel to show us a few of the sights. Three days later Richard picked us up to take us to the Southampton pier. Again, he was prompt, informative and friendly. You even helped us out when Harry Norman called you to find out which terminal we needed to go to at Heathrow. I will definitely recommend your company to friends and will call you if we are ever back in London.

Lorraine and Philip Sgammato

Thanks Eddie for all your help it was a pleasure doing business with you and your company. Your service was everything it was represented to be and more.I would highly recommend this transfer service to anyone. Not only did you do as said but I needed help and information and you went out of your way to get it for me.
Thanks again.
The Greene family,
Cleveland,Ohio. U.S.A.

Dear Eddie Manning,
I want to thank you for meeting me at Heathrow and transferring me to Gatwick en route to Rome and for picking me up at my hotel (and even coming up for my bag) and delivering me to Gatwick on return.

Your service was everything advertised and testified to by other satisfied customers on your website. It is worth every pence charged.

As I need help walking and standing a good deal, this was especially appreciated. It was such a relief knowing you would be there for me. Thank you very, very much. My husband might even consider a visit to London again, or at least a transfer there knowing how easy you would make the airport transit.

Heathrow, especially, is so huge. It is very difficult to manage for older passengers coming in from a long flight. You may quote me on this if it would be helpful.

Sincerely,
Pauline Kislik

Eddie,
We wanted to thank you for a wonderful day in England. You made our last day " the best day" of our European trip. We were very pleased with your services. Our dinner at Hotel de Vin was outstanding!

Again, thanks for everything and we will be certain to recommend your services to others traveling to your area in the future.

Many thanks,
Diane

Dear Eddie,
I would just like to take the opportunity to thank You for the excellent services provided for us on our transfer between Heathrow and Gatwick. Top class in everything! Courteous reception, lovely car, fast service and a driver who not only was an epitone of professionalism but also highly educated and a scion in the subject of military history! Thanks a lot for a very memorable transfer! I will of course continue to use Your services whenever needed and I have today asked my junior doctor to use your transport for her own trip to St. Lucia which, as for all guests from Sweden bound for the Caribbean, involves a transfer between Heathrow and Gatwick.

Kind rgds Dr Stefan Rustscheff

PS: You may feel free to use this in Your marketing

Eddie,
Bev and I arrived safely, albeit a bit weary, back in Cincinnati. Wanted to thank you for the part you played in making our time in London most enjoyable. It is said first impressions are lasting ones and the ride to London from Gatwick indeed started our trip off on the right foot. Your service is exemplary complimented only by your personality.

A bit of a funny story - my husband, Vince, played the role of " Eddie" on our return to Cincinnati. The Cincinnati airport is actually located in another state, Kentucky, just across the Ohio border and is similar in distance from our house as Gatwick is to London. On the ride back to our house we were sharing the experiences of our trip and of course were telling how easy and enjoyable our trip from Gatwick (and back) had been. My husband listened for a bit and then broke in before we were finished and said, " Wait, just a minute. We've not done that before. You mean you didn't have to get your bags, go to the train station at the airport, get the bags on the train, hopefully find a place to put them for the ride to Victoria Station and then find a place to sit, hopefully together?. To say nothing of getting the bags off the train and getting a taxi to your hotel? You mean to tell me there is another way to get into London proper from Gatwick?" Bev immediately told him he'd just have to use your service next time we're in London! ))

I will recommend your service to anyone traveling to London and will most assuredly use it on future trips. As this was Bev's first trip to London I did want everything to be as positive as possible and our pickup and transport both to and from London did indeed begin and end the trip with the most positive of impressions. Thank you.

Till we meet again...

Best regards,
Cynthia DiCola

Hi, Eddie

Well, we're all back safe and sound. It's a long trip, but worth the effort.

Please accept my sincere thanks and appreciation for the truly excellent airport transfer services you provided my family. All eight of us were very impressed with the punctuality and professionalism. Also, the incredible cleanliness of your vehicles was uplifting.

Your services far surpassed those we have experienced in the past, and you can be assured you will be our provider of choice on future visits to London.

Thanks again, and good luck in all your undertakings.

Sincerely,
John D. Smith
Scottsdale, AZ

Eddie --

.......... Lastly, turning to the business side of the trip, the shoddy chauffeur service from Chicago to our home on the return only served to highlight why it is such a pleasure to ride with you in the UK. The van and the driver are always impeccably turned out. The service is always prompt and courteous. There is always intelligent conversation about interesting topics. It's your attention to detail that makes your personal service business the best I have ever encountered. Keep it up.

I probably will need to be in the City on business sometime in the next couple of months. I'll give you a shout. And please let us know next time you are planning to be in middle-America.

Cheers,
Mike

Hello Eddie,

I just wanted to write and thank you for the excellent service my mom and I received from your company on our recent trip to London. We should have called you on our way back because the driver the hotel arranged for us wasn't nearly as nice, nor a very good driver... But we arrived at the airport and back home safely, so I guess I shouldn't complain!! (smile)

I will definitely recommend you to anyone I know who will be traveling to London.

Thanks again.
Regards,
Crystal Smith

Mr. Edward Manning:
Just a brief note to tell you what a wonderful service you provided for my wife and myself when we arrived at London Heathrow on Friday, November 6, 1998.

Allen, our driver, met our flight and greeted us in a very professional manner and was very courteous and friendly. While driving to the Marriott Hotel County Hall, he pointed out a number of landmarks and offered some excellent tips.

After traveling such a great distance from Southern California it was very refreshing to receive such a warm greeting. We are planning on a return trip to London next Aug. And you can be assured, we will be calling upon you for our ground transportation needs.


Again, Eddie, you offer an outstanding service.
Gib & Sharon Poiry

Dear Mr. Manning,
My stay in London began with the comfortable welcome of your company's services. The minivan and the driver were like a dream come true for tired travellers. We were five with our luggage travelling from USA.

Thankyou so much for such a good job in getting us to our destination and also helping with the luggage. So pleased was I that I have just recommended you to a friend of ours, Imran Baqai, who will be emailing shortly to place an order.

Thanks once again and keep up the good work.
Sumaiya Malik

Eddie:
Thank you (and Alan) for such wonderful, wonderful help while we were in England. The little touches were wonderful -- like the stop at McDonalds after our travel weary family got off the plane at Gatwick. The planning, promptness, and courteousness surpassed our expectations. Alan's cheery face and personality were just what we needed both during our stay in London as well as in greeting us at the conclusion of our cruise. Really, it sounds silly perhaps, but the time we spent in surface travel you arranged was literally one of the high points of our journey. It was not merely transportaion. Please use us as a reference for others who not only need such transportation but wish to add a special dimension to their travels.

Stuart Lazarus and family
Columbus, Ohio USA

Dear Edward,
Firstly, a belated thank you for providing such excellent transfers for my recent visit to London - I'm convinced - why bother messing around with trains (fast or slow) when one could be driven so comfortably! I have spread your cards around the office and told my colleagues to think of you whenever they need London transfers - I hope you get some business out of it!

Kind regards
Cheryl Walker

Dear Eddie,
This morning, your driver, Allen, picked us up at the Orion on Northumberland to drive us to Heathrow. You may remember that when you picked us up at Heathrow we filled your minivan with suitcases, umbrella strollers, two small children, my mother, sister and myself. I'm afraid that after ten days of beautiful shopping and tourist weather we had added several boxes to that original load. Allen found a way to fit us all in and entertained the children while we were in stop and go rush hour traffic. We would recommend you to anyone needing transportation. We chose your service because we liked your internet site. After using your service, we know that everything you advertise is true.

Thank you.
Helen Sauvageau

I have just returned from my trip to London, and I wanted to thank you for the excellent service that I received while I was in London. I must admit I was skeptical when I saw your web site, but after giving it a try, I was greeted by your driver at the Airport with a sign, he had the child seat for my son, and that he was most courteous and helpful I am a " believer" . You live up to all the great things said about your service on your Web-site. I have recommended you to my family and friends who have used you already, (my brother) and will use you again in the future. I thank you again, and please be advised that I will give your card and your name to all my colleagues that I know travel to London.

Dear Edward,
A brief note to thank you for providing such an excellent service for my mother, brother and myself when we were being transferred from Heathrow to Crawley on December 16 and also for the return to Heathrow on January 4. Your driver, Alan met us very promptly and was very courteous and friendly and most of all took care of our luggage which was, and I am sure Alan would agree, extremely heavy!!! Alan has a wonderful personality and should be commended for his mannerism and, on the whole, for being so competent and friendly. I hope you will convey our sincere thanks to him. I will certainly recommend your company and Alan's professionalism to any friends who may be visiting London. Edward, I would like you to know that the time spent during our transfers was certainly the highlight of our trip. You can be assured that we will most definitely call on you for our transportation needs whenever we visit that part of the world. We would be interested in spending more time in London but the high priced hotels is what holds us back! If you do know of reasonably priced accommodation, would you please inform me.

Thank you again for providing such outstanding service.

Kind regards,
Cynthia Fernandes

Hello Eddie:
Just wanted to let you know how pleased I was with your service. Your drivers were true professionals and the service could not have been better. Not only will I use your company when I travel to London, but I will also recommend it to my associates.

Thanks again.

Regards,
Norm Corn

Dear Mr. Manning:
I just would like to thank you and your staff for outstanding transfers from the Gatwick airport on 7/15 and 7/27/98. Your staff were friendly, courteous, and on time. When we arrived from Lisbon to London, our plane was about 1 hour late, and your staff was there to meet us with a sign. I will highly recommend your service to my friends who may be visiting London. I took several of your business cards, and I will definitely pass them along to others. I appreciate your business, and your website definitely works!

Thanks again,
Jan and Nabil Kabbani
Paradise Valley, AZ

Dear Eddie,
We thoroughly enjoyed our two week holiday in London and the outskirts I am convinced that the competent and friendly people at Edward Manning were critical to that enjoyment. Knowing that we did not have to concern ourselves about getting to and from Gatwick by other means really enhanced our trip. Again, thank you for all your work in making our play so much better. I will recommend your service every chance I get.

Nancy Darnall

Your service picked my parents up from Heathrow (United Airlines) this morning, and my mother was very pleased with the driver and the service which was provided. I just wanted to thank you for starting their vacation off on the right foot. I plan on using you again in the future, and will reommend you to my friends.

Regards,
Andrew Chernicoff

My friends have asked me to write and thank you and your drivers - Ray, Alan, Simon & Ian for transporting us in style from Euston Station to Forte Crest Heathrow on Wednesday evening and back on Thursday evening. Everything went so smoothly and your drivers were very amiable - putting up with 8 very chatty ladies. We have taken some of your business cards and distributed them to people we met at the hotel and will also recommend you to friends/relations who have to travel in and around London.

Thank you very much.
Sharon Lennon

Dear Mr. Manning,
We have recently returned to the USA after a wonderful 3 week vacation in Europe, and thanks to your service one of our most enjoyable spots was London. We were so pleased with the excellent treatment we received, and we were especially delighted with our driver, Simon. He is to be commended for the special day he provided for us. His driving was excellent his knowledge was thorough and extensive most importantly he treated us like friends. We have already given your internet address to several people and hope , as a result, we have sent some business your way. Of course, we also highly recommended Simon. We may be interested in spending more time in London, but hate to pay the high prices for the hotels. Simon mentioned that you have connections with a service that provides apartment rentals. Would you mind sending us the address? Thank you again for the excellent service and the wonderful day that Simon provided for us.

Sincerely,
John and Jamie Kolley

Dear Mr. E. Manning
I am submitting this e-mail in my name and on behalf of the other seven persons who were all passengers on the airport transfers trips between Heathrow/Hotel/Heathrow on the 17th./27th. July, 1998 in appreciation for the satisfactory service provided and the courteous manner shown to us all. Your excellent service and courtesy will certainly be recommended to our relatives and friends who, in future, will be planning to visit London for a holiday or for some other particular reason. Many thanks for your very efficient service.

Regards
Paul Farrugia,
Sta. Venera, Malta

Dear Edward
Just a note regarding the work your company did for us on 27th May. Our Chairman, said he was pleased and impressed with the service he received. He had to change his collection arrangements twice in the afternoon, and found the driver flexible and helpful. He kept his card and said he'd use your service again when he's in the UK, which is fairly frequently. This is a relief to me when using a new supplier.

Thanks!
Tracy Salsbury

Telephone: 07970 761 505
From USA/Canada dial: 011 44 7970 761 505
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